1. Who we are
MensHealthTRT is a men's health service provided by Letterbox Pharmacy, a GPhC-registered pharmacy (registration 9012930) at 4 Brick Lane, London E1 6RF. Letterbox Pharmacy is the contact point for personal information collected through this website and service.
Clinical care may involve other regulated professionals or organisations acting as separate controllers. Where this applies, you will be given the relevant clinical privacy information.
2. Information we collect
- Contact details and appointment information you provide by phone, email or booking service.
- Symptoms, medical history and other health information you choose to share during clinical contact.
- Technical information such as IP address, browser type, device information and security logs.
- Website measurement information when you allow optional analytics and advertising technologies.
Your ADAM questionnaire answers and result stay in your browser. They are not sent to MensHealthTRT, Letterbox Pharmacy, Google, Meta or another analytics provider.
3. Why we use information and our lawful bases
- To respond to enquiries and take steps you request before arranging a service.
- To provide pharmacy or clinical services and meet legal and professional obligations.
- To keep the website secure and improve its reliability, based on our legitimate interests.
- To use optional analytics or advertising technologies when you have given consent.
Where health information is used to provide pharmacy or clinical care, we also rely on the applicable special-category condition for health or social care under UK data protection law.
4. Who we share information with
Depending on how you use the service, information may be shared with:
- Regulated pharmacists, prescribers, laboratories and clinical partners involved in your care.
- Calendly, when you use the external appointment-booking service.
- Vercel and technical suppliers that host, secure or support the website.
- Google Tag Manager and Meta Pixel only when you accept optional measurement technologies.
- Regulators, courts or public authorities when disclosure is legally required.
Some suppliers may process information outside the UK. Where required, appropriate transfer safeguards are used. You can contact us for more information about relevant safeguards.
5. How long we keep information
We keep information only for as long as it is needed for the purpose collected. We decide retention periods by considering the nature of the information, legal and professional record-keeping duties, patient safety, security requirements and the need to deal with queries or disputes. Clinical records are retained in line with applicable pharmacy, medicines and healthcare requirements. Consent records are kept for as long as needed to demonstrate your choice.
6. Cookies and similar technologies
The website uses essential browser storage to remember your cookie choice. Google Tag Manager and Meta Pixel are optional and are not loaded unless you select "Allow optional". You can change your choice at any time through Cookie preferences in the footer. If you withdraw permission, the site prevents further optional tracking and removes recognised Google and Meta measurement cookies that it can access from this website.
7. Your rights
Depending on the processing and lawful basis, you may have rights to access, correct, erase, restrict or transfer your information, and to withdraw consent. You can make a request using the contact details below. We may need to verify your identity.
You have the right to object to processing based on legitimate interests and to direct marketing.
You may also complain to the Information Commissioner's Office.
8. Security and automated decisions
We use proportionate technical and organisational safeguards to protect personal information. The website's ADAM screen provides general guidance only and does not make a legal, clinical or similarly significant decision about you. Clinical decisions are made by qualified professionals.
9. Contact and changes
For privacy questions or rights requests, email info@menshealthtrt.com, call +44 (0)20 7173 5398, or write to 4 Brick Lane, London E1 6RF. We may update this notice when the service or law changes.